Without prior coordination, I arrived at KADS and utilized the services of Million Air. The service was excellent; they fueled the aircraft the same day. The facilities were clean and pleasant, offering snacks, sodas, and water. I parked on the ramp for three days without incurring any fees, provided I purchased 20 gallons of 100LL. I highly recommend them!

I received very courteous treatment for my small single-engine piston aircraft while attending a meeting at their facility. Since I did not purchase fuel, there was a $50 ramp fee. I am unsure if that fee is waived with a fuel purchase.

The last two times I utilized this facility, it provided the worst customer service among all Million Air FBOs I have experienced. I plan to shift my business to a different FBO on my next trip. Regardless of CAA involvement, the service was simply awful. I arrived at 10:00 AM and requested 250 gallons of fuel for a 13:00 departure. Because of a prior issue with this location, I specifically requested they fuel the aircraft immediately. I checked in with the very pleasant CSR three separate times. Still, no fuel was delivered. Eventually, I requested the manager, and only then did they commence fueling six minutes prior to departure.

This FBO sets the standard for excellence. From the moment you arrive, the attentive ground support, professional and welcoming CSRs, and hands-on management create a seamless experience. The facility itself is exceptional, and well-equipped for both passengers and crew. In an industry where quality can be inconsistent, this FBO is reliably outstanding. It’s our preferred choice whenever we are flying into the Dallas area.

Million Air is certainly a superb FBO offering excellent customer service and great line service. I am always impressed with their capability to manage aircraft movements within a very compact ramp area.