I also had a very positive experience here. Had to park quite far from the terminal in our PA32 since there are LOTS of GA and light jet aircraft there, but someone in a van was right there to bring us in. I ordered fuel and left. Arriving the next morning, fueling was complete, no drama, and the staff remained friendly throughout. I am satisfied.

Not interested in single-engine general aviation. The line attendant who drove us out to my aircraft for departure just stood there with his hands in his pockets while we loaded our bags into his vehicle. Consequently, no gratuity was given.

Excellent customer service- the staff was very friendly.

Had an excellent experience here. Before flying in, visit the website (https://hnd.aero) which answers most questions, and submit a notice that you will be arriving. The self-serve island (100LL) is located on the ramp, abeam taxiway Echo. I fueled myself, then taxied over to the piston tie-down area just south of the fuel pump and simply took an open spot. The tie-down spots are rather narrow, so wingtips are a bit too close to each other—I chose a spot farther away. Very friendly and helpful staff!

Terrible FBO experience. The front desk attendant kept informing us we were next in line for more than an hour.